Any public or non-public school parent, teacher, or other interested person or agency may file a complaint.

• Be in written form;

• Be signed by the person or agency representative filing the complaint;

• Specify the requirement of law or regulation being violated and the related issue, problem, and/or concern;

• Contain information/evidence supporting the complaint;

• State the nature of the corrective action desired.

• Complaint can be emailed to Complaints@salamancany.org or mailed to

Assistant Superintendent for Academic Services
Salamanca City Central School District
50 Iroquois Drive
Salamanca, NY 14779

The District will issue a letter of acknowledgement to the complainant that contains the following information:

• The date the District received the complaint;

• How the complainant may provide additional information;

• A statement of the ways in which the District may investigate the complaint;

• The District's commitment to issue a resolution to the complaint.

The Assistant Superintendent for Academic Services will investigate or designate a building administrator to investigate the complaint. The complaint investigator will:

• Carry out an independent onsite investigation of the complaint;

• Review all relevant information and make an independent determination as to whether the District has complied with the federal program(s) in question;

• Issue a complaint investigation report, entitled Letter of Findings, to the complainant that addresses each allegation in the complaint and contains Findings of Fact, Conclusions and Corrective Actions (with a specified timeline) where warranted, as well as the reasons for the District's final decision.

If the investigator determines that a violation has occurred:

• There will be corrective action to return to compliance.

If the investigator concludes that no violation of law or regulation has occurred:

• Attempts will be made to resolve or negotiate the programmatic concern;

• A complaint investigation report, entitled Letter of Findings, will be issued to the complainant that addresses each allegation in the complaint and contains Findings of Fact, Conclusions and Corrective Actions (with a specified timeline) where warranted, as well as the reasons for the District's final decision.

All complaints and responses will be kept on file in the office of the Director of Pupil Personnel Services.

Complainants not satisfied with the findings/remedy of the District may elect to appeal to the New York State Education Department.